Home cleaning can continue providing the person carrying out the work has no symptoms and that no one in their house hold is self isolating.
We cannot provide any cleaning services to clients who have any Covid-19 symptoms or self isolating.
Cleaners must follow government guidance at all times which includes:-
Social distancing from clients
Face masks must be worn (unless exempt)
Cleaners must not take anyone (including children) with them to a clean
All our cleaners at Cleaner Wrasse will follow detailed cleaning & safety guidelines which include :-
Thoroughly washing their hands before, during & after there cleans
Wearing a face mask
Open windows when possible for ventilation
Paying special attention to highly touched areas
Use disposable or machine washable gloves
Washing cleaning equipment at high temperate after every use
If something is not done to your expectations, please let us know. We’ll send a cleaner out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with the service, we offer a full refund.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
All of our team are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Cleaner Wrasse certified cleaner.
At Cleaner Wrasse we pride ourselves on your customer satisfaction. If you are happy with the exceptional work one of our cleaners has done and would like to leave them a tip then you are more than welcome.
If you let us know at the end of your clean (by phone or email) that you wish to tip your cleaner and how much we will add it to your booking amount. This will then be sent straight to your cleaner.
Our cleaners receive 100% of their tips.
Cleaner Wrasse Ltd is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect and use your personal information during and after your use of Cleaner Wrasse Ltd. This in accordance with the General Data Protection Regulation (GDPR).
It applies to all our customers who use our cleaning services.
Data protection principles
Cleaner Wrasse Ltd will comply with the GDPR data protection law. This says that the personal information we hold about you must be:
The kind of information we hold about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, store, and use the following categories of personal information about you:
Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
How we use your information:
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Data Sharing
We may share your personal information with other organisations, being:
Data retention
How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data.
Please contact us at hello@cleanerwrasse.com to discuss further.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
Simply log into your account and all your credit information will be on file!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Log into your account and update your card on file. Your new card will automatically be noted as your default card.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page
You can submit a password change request on the customer login page
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Of course. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We provide services for all of Buckinghamshire & Bedfordshire including Aylesbury, Leighton Buzzard, High Wycombe, Beaconsfield, Dunstable and Gerrards Cross
When you book a service an account is automatically created for you. You will receive details to login to your customer portal where you can keep track of your cleaning schedule and payments.
While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!
Cleaning Exterior Windows
Removing strong odours (mould, animal waste, smoke, etc.)
Cleaning Dishwashers and Washing Machines
Cleaning Light Bulbs
Cleaning Rodent/Insect Infested Homes
Removing excess paint from surfaces
Post-Construction Cleaning
Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
Heavy marks/stains on walls, skirting boards, other painted surfaces due to potential damage to paint.
*Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, we have found that guaranteeing the removal of excessive pet hair from upholstery is too time consuming to be economical. However, we will do our best, and we hope our clients will understand the effort taken*
Inside Refrigerator
Remove contents, wipe down & disinfect, replace contents. Does not include freezer unless requested.
Inside Oven
Clean & De-Grease inside oven
Inside Kitchen Cabinets
Vacuum/Wipe interior cabinets and drawers in kitchen
Inside Bathroom Cabinets
Vacuum/Wipe inside cabinets and drawers.
Inside Windows
Clean inside window and window sills of reachable windows
Blinds
Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.
Baseboards & Doors
Clean baseboards, door facings, door frames
Walls
Wipe down/Spot-clean walls. Because the integrity of paint is sometimes an issue, we err on the side of caution when applying cleaning products to the walls. We will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.
Patio
Remove cobwebs and sweep
Garage
Remove cobwebs and sweep
Hourly Organizing
Organizing, closets, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking. $45/hr/cleaner, so if you choose 1 hour and we send 2 cleaners, that will give them 30 minutes of Organizing time.
Pet Hair Removal
Pets are awesome, but messy! This extra provides extra time to remove pet hair from floors and carpets. Does not apply to Upholstery (please see our Services page for more information).
Load of Laundry
Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.
Dishes
Wash dishes and silverware (per sink-full). Due to the danger of breaking items, we do not put dishes away, but will load clean dishes into the dishwasher.
For this service, we provide a solution for any requests a client may have, including extras that usually would be considered add-ons. 3-hour minimum
Extras:
Inside Refrigerator
Remove contents, wipe down & disinfect, replace contents. Does not include freezer unless requested.
Inside Oven
Clean & De-Grease inside oven
Inside Kitchen Cabinets
Vacuum/Wipe interior cabinets and drawers in kitchen
Inside Bathroom Cabinets
Vacuum/Wipe inside cabinets and drawers.
Inside Windows
Clean inside window and window sills of reachable windows
Blinds
Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.
Skirting boards & Doors
Clean skirting boards, door facings, door frames
Walls
Wipe down/Spot-clean walls. Because the integrity of paint is sometimes an issue, we err on the side of caution when applying cleaning products to the walls. We do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.
Patio
Remove cobwebs and sweep
Garage
Remove cobwebs and sweep
Hourly Organising
Organising, cupboards, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking.
Pet Hair Removal
This extra provides extra time to remove pet hair from floors and carpets. Does not apply to Upholstery.
Dishes
Wash dishes and silverware (per sink-full). Due to the danger of breaking items, we do not put dishes away, but will load clean dishes into the dishwasher.
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces and items
Clean ceiling fans and light fixtures
Light Switches cleaned
Door handles cleaned and disinfected
Bathrooms
Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Interior and Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpets vacuumed
Light Switches cleaned
Door handles cleaned and disinfected
Kitchen
Sweep/Mop
Thorough Dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, Fixtures, Counter tops cleaned and disinfected
Interior and Exterior of appliances cleaned
Interior and Exterior of cabinets and drawers cleaned
Exterior of cooker hood cleaned
Stove top, burners, and knobs cleaned
Stainless Steel polished
Light switches wiped down
Door handles cleaned and disinfected
Garage & Patio
Sweep floor
Remove cobwebs
All Rooms
Remove rubbish
Clean inside windows
Wipe down window sills and tracks
Dust and wipe down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastics due to danger of bending/breaking)
Wipe down skirting boards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over
If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces and items
Clean ceiling fans and light fixtures
Dust blinds and vents
Make beds
Switch plates cleaned
Door handles cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills and tracks
Wipe down skirting boards
Vacuum furniture/under furniture
Wipe down furniture
Bathrooms
Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Dust blinds and vents
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpets vacuumed
Empty bin (if necessary), wipe down bin
Light switches cleaned
Door handles cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills and tracks
Wipe down skirting boards
Kitchen
Sweep/Mop
Thorough Dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Dust blinds and vents
Sinks, Fixtures, Counter tops cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Interior/Exterior of microwave cleaned & disinfected
Exterior of cooker hood cleaned
Stove top, burners and knobs cleaned
Stainless Steel polished
Empty bin (if necessary), wipe down bin
Light switches wiped down
Door handles cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills and tracks
Wipe down skirting boards
Vacuum furniture/under furniture
Wipe down furniture
Our standard cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in good condition for a well-maintained home.
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces and items
Dust light fixtures/ ceiling fans, blinds, and vents
Dust skirting boards & window sills
Make beds
Light Switches cleaned
Door handles cleaned and disinfected
Bathrooms
Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust light fixtures, blinds, and vents
Dust skirting boards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpets vacuumed
Empty rubbish (if needed), wipe down bin
Light Switches cleaned
Door handles cleaned and disinfected
Kitchen
Sweep/Mop
Thorough Dusting
Remove cobwebs
Sinks, Fixtures, Counter tops cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Interior/Exterior of microwave cleaned & disinfected
Dust light fixtures and blinds
Exterior of range hood cleaned
Stove top, burners and knobs cleaned
Stainless Steel polished
Wipe down trash can
Light switches wiped down
Door handles cleaned and disinfected